Your order for ACT with Faith products and services is subject to the following terms and conditions (unless you have made special arrangements directly with us). These may change from time to time but your order will be subject to the version of the terms and conditions on our website when you place your order. If any of these terms and conditions conflict with the standard terms and conditions printed on the back of your invoice, then these terms and conditions will apply.

We will confirm we have received any order you place through our website and we will acknowledge that your order is being processed. However no order is accepted and no contract is created between you and us unless and until we dispatch any physical items to you.

By submitting your order for downloads (such as client handouts), you agree we may process your order and give you access to the downloads as soon as possible. You may not cancel an order for a download once payment has been confirmed, as this is when the download process starts (see Cancellation for orders of online resources or downloads). We will process your order on receipt, but we do not guarantee immediate response or availability of online resources or downloads.

Price

Prices are as stated from time to time on our Website and are subject to change without notice.

We will show the final price less any applicable discounts and including all delivery costs and the breakdown of any applicable value added tax (VAT) payable with your order on the page before you submit your order and on the invoice you will receive on supply/with the goods or on your digital receipt. Post and packing charges are also indicated separately on the invoice or on your digital receipt.

United Kingdom Customers
VAT (Value Added Tax) at the prevailing rate in the UK will be charged where applicable. A breakdown of any VAT charged will be shown on the paper VAT invoice or on your digital receipt.

European Union Customers
For customers throughout the European Union VAT will be applied to your order, where it is legally appropriate for us to do so, and will appear on the paper invoice or on your digital receipt. VAT will be payable at the applicable rate and may vary from country to country.

List of EU territories
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom and such other countries as may be added from time to time.

Other Customers
For territories outside the European Union, VAT or other sales taxes may be charged where it is legally appropriate for us to do so.

Customs
When ordering goods for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Please be aware that you must comply with all laws and regulations of the country in which you are receiving the goods.

Payment

All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.

In the case of online resources and downloads, including online subscription services, these will only be made available to you once your payment has been authorised, unless we have agreed credit terms with you.

We may suspend your access to all or part of any subscription service if you are late with your subscription payments. We may charge you interest on overdue sums at the rate of four per cent (4%) per annum above the prevailing rate of Lloyds Bank plc from the relevant date until the date payment is made.

All credit/charge card payments are subject to authorisation by the card issuer. If your payment is not authorised, we will cancel your order (and notify you that we have done so) and you must return the goods to us (if you have already received them) at your own expense. The goods remain our property until you have paid for them.

In the case of online resources and downloads, including online subscription services, these will only be made available to you once your payment has been authorised, unless we have agreed credit terms with you.

We may suspend your access to all or part of any subscription service if you are late with your subscription payments. We may charge you interest on overdue sums at the rate of four per cent (4%) per annum above the prevailing rate of Lloyds Bank plc from the relevant date until the date payment is made.

Title and Risk – Physical Goods

If your order is for delivery outside the UK and the Republic of Ireland, you are solely responsible for the goods from the time they leave our premises and for the importation of those goods into the country of delivery (including arranging for any necessary legal consents and payment of duties or taxes), and we accept no responsibility for any claims arising from such importation.

If your order is for delivery inside the UK and the Republic of Ireland, the risk of loss and/or damage (but not title) to goods supplied by us shall pass to you when they are delivered to you or your nominee and we shall not be liable for the safety of the goods thereafter.

Ownership of all goods shall remain vested in us (and we reserve the right to dispose of the goods) until we have received payment in full of all debts you owe to us.

Cancellation and Returns – Physical Goods

If your are an individual within the EU who is purchasing as a consumer, then you have a right to cancel your contract under the UK Consumer Contracts Regulations. However, we offer an even wider rights of cancellation and return to all purchasers.

If for any reason you are not satisfied with your purchase of physical goods, please notify us that you want to cancel your contract and return the items (if you have received them) in their original condition within 30 days from the date of receipt (but no later). You can notify us that you are cancelling your contract by email at croc.rsa@gmail.com, setting out your order number and details of the items. If we receive your cancellation notification after your items have entered our order system for processing then they will be dispatched to you but you may still return them to us within 30 days of receipt.

In the case of CDs, DVDs, videos and any other audio, video, multimedia or software products sold in hard copy form, your right to cancel and return the goods as set out above only applies where such products are unopened and the seal on the goods remains unbroken. We can only accept the return of opened items if they are faulty.

Once we have received your returned items (or once you have notified us you are cancelling a contract for goods which are not yet in our order processing system) we will issue a full refund for the price of the item paid by you using the same means of payment as you used for the initial transaction, or supply you with a new one, at your option. If you are an individual in the EU who is purchasing as a consumer and you paid an original delivery charge, then we will also refund our standard delivery charge. You will have to bear the return postage cost unless the return is the result of our error (including faulty or damaged goods).

When returning items, please enclose either
(i) a copy of the paper invoice enclosed with the delivery
(ii) a printout of the online digital receipt.
We will not be responsible for any damage or loss in transit and recommend that you use a recorded delivery service.
The package should be securely wrapped and sent to:
Post & Packing Ltd
5 Liberty Square, Kings Hill
West Malling, Kent
ME19 4AU
United Kingdom

Digital Products

Act with Faith offers a range of digital products (such as CD-ROMs), pdf files (such as ebooks) and online resources. These terms and conditions apply to all of them in addition to any specific user, purchase, licence or subscription terms which apply to them and which may be shown in the relevant product description, on the resource itself, at their respective sites or during the order process. If there is a conflict between these terms and conditions and any such specific user, purchase, licence or subscription terms, the specific terms will apply. Please note that our digital and online resources may include security technology to ensure they may only be used in accordance with the specific licences granted for those resources. Some online resources are offered in different versions or as a menu consisting of components that you may select, the prices and conditions for which are set out in their specific terms.

You are responsible for all hardware, software, network availability and Internet connectivity required to use digital and online resources.

Faulty Downloads
You may return am mp3 or pdf file if it is defective. If you are unable to open the file or wish us to provide a replacement for a file that is defective please contact croc.rsa@gmail.com and, where this is due to our default, we will resend the file.

Permissible Uses

If you purchase a digital product you have the right to:

  • Use (load into temporary memory or permanent storage) a single copy of the product on only one device at a time. If this device is linked to a network then the product may only be installed in a manner such that it is not accessible to other machines on the network (unless you have purchased a network licence)
  • Transfer the product from one device to another provided that you only use it on one device at a time
  • In the case of client handouts these may only be used for consultation/therapy with a single client

YOU MAY NOT
> Re-sell, distribute, forward, rent or lease the product or any part of it
> Copy any part of the product, except where specifically indicated otherwise or for back-up purposes
> Reverse engineer, decompile or disassemble the product or convert it into any other format or medium
> Use the product on more than the permitted number of devices at a time
> Make changes to the content of any product except where we expressly allow you to do so, and then only to the extent that we have permitted
> Bypass, modify, defeat or circumvent security features that protect our digital products, ebooks or online resources.

If you purchase digital products which are physical goods (such as CD-ROMs) you will only own any disk on which the software and content is supplied.

General

We will have no liability to you for any delay or failure to deliver goods or services you have ordered or for any damage or defect to services or goods delivered that is caused by any event or circumstance beyond our reasonable control.

If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected.

You must not remove or amend any trade mark, copyright or other proprietary notice on any of our products. You acknowledge that all rights in and to any and all copyrights, know how and other intellectual property rights relating to our products are and shall remain our property. You will not at any time do, or cause to be done, any act or thing which impairs or infringes those rights.

These terms and conditions and all contracts under these terms and conditions are governed by and shall be construed in accordance with the laws of England and all disputes shall be submitted to the exclusive jurisdiction of the English courts.

Specific Product Terms and Conditions

In addition to the above terms and conditions, you may not copy any part or the whole of sample materials for the following titles:

ACT with Faith – A Practitioner’s Guide
ISBN978-1-907308-34-5